Executive Summary (page 2)

Integrating IT and telecom technologies over the
web, together with various enterprise and client
relationship management (CRM) applications, makes it possible for SME’s to reach people who otherwise may not able to use internet-enabled devices. This could be due to lack of connectivity, being away from their desks, or they may be otherwise occupied with other tasks. Some of the service capabilities to be offered include:

Text-to-text speech, interactive voice response, & automated speech recognition.
E-mail to telephone, text to telephone, and scheduled voice messaging solutions.
Self-service, self-evident, web services applications with pre-paid billing options.
Implementation of CRM applications via telephone.

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	Executive Summary (page 2) Integrating IT and telecom technologies over the web, together with various enterprise and client relationship management (CRM) applications, makes it possible for SME’s to reach people who otherwise may not able to use internet-enabled devices. This could be due to lack of connectivity, being away from their desks, or they may be otherwise occupied with other tasks. Some of the service capabilities to be offered include: Text-to-text speech, interactive voice response, & automated speech recognition. E-mail to telephone, text to telephone, and scheduled voice messaging solutions. Self-service, self-evident, web services applications with pre-paid billing options. Implementation of CRM applications via telephone. << Page 1 \| Page 3 >>

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